Service Policy

1. Service Overview

At SixStringShooters, we are committed to providing exceptional repair and maintenance services for all musical instruments and accessories purchased from our store. Our team of qualified technicians ensures that your instruments receive the highest standard of care and attention.

2. Warranty Coverage

2.1 New Instruments

2.2 Warranty Exclusions

3. Maintenance Programs

3.1 Basic Setup Service

3.2 Premium Service Package

4. Repair Services

4.1 Available Services

4.2 Service Process

  1. Initial assessment and quotation
  2. Customer approval of work scope and cost
  3. Repair execution
  4. Quality control check
  5. Customer notification and collection

5. Service Guarantees

6. Booking and Appointments

Service appointments can be booked:

7. Emergency Repairs

We understand that equipment failures can occur at critical times. For emergency repair requests, please contact us directly to discuss expedited service options.

8. Service Rates

Our service rates are structured as follows:

9. Payment Terms

10. Customer Responsibilities